Help and FAQs

Find answers and explanations to frequently asked questions

We strongly recommended that you read and understand all the information provided in this Help and Faqs page before buying our music loops. Just click on any of the questions shown below to have the specific answer. If you are unable to find what you’re looking for, please feel free to send a message from the Contact page.

What is a music loop and how does it work?

A music loop is a short piece of music, usually 10~40 seconds long, that can be played over and over again so it sounds like a never ending music track. Music loops are most commonly used for web sites, slideshows, videoclips, Flash presentations, videogames and more. PlayOnLoop provides high quality WAVE 44khz 16 bit files.

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Why the music loop I’m using doesn’t play seamlessly?

All PlayOnLoop loops have been cleverly produced to make them play completely seamlessly, without any little pause at the loop point. The problem may occurs if a bad playback method is used to playing the loop. Some programs such as Windows Media Player, RealPlayer, Quicktime Player are well known to add a little pause when playing back loops while Winamp doesn’t. Another possible problem may occur when converting the loop to MP3 format. A seamless loop cannot be stored in MP3 file format, because of a limitation in the file format itself. For example, to use my loops in a Flash application just import the WAV file (without converting it to MP3 first) and then use Flash’s built-in compression settings (found under File – Publish Settings) to convert it to MP3 format.

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Do you have some free examples to download and test?

PlayOnLoop is offering a free version of all the music loops and although they come in reduced quality compared to standard loops, they’ll give you the chance to quickly test how a music loop does work. Please, remember all the free loops are under the Creative Commons Attribution 4.0 license and PlayOnLoop must be credited if you use one or more free loops! Credit needs to be placed such that a person who wants to know where the music came from should have no difficulty in finding it.

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What payment methods do you accept?

You can pay using PayPal or Credit Card at the moment. PayPal is the easiest, fastest and safest way for paying online. If you don’t have a PayPal account yet, you can still use your Credit Card to pay through PayPal website. As all the payments are processed by PayPal, you won’t have to store your Credit Card number on this website.

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Do you offer refunds?

Refund or product exchanges for digital items that have already been downloaded from your account are not possible, mainly because it’s impossible to check whether or not the files have been used, will be used, or duplicated. What we can suggest before buying is 1) read carefully the FAQs about music usage and licensing, 2) preview the music loops you intend to buy using the website music player, 3) download and test the free Short edit of each music loop you wish to buy.

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How do the Reward Points work?

Reward Points System has been discontinued in late 2019. Registered users who made purchases prior that date, will still be eligible for discounts using their remaining Reward Points during checkout. For every 100 points earned they are eligible to get €0.1 off any purchase they make. The maximum discount allowed equals to 80% of the single item value.
Example: if a customer is buying two items priced €4 and €6, the maximum product discount will be €0.8 off the first item and €1.2 off the second one. The final amount will be of €8 instead of €10. Exceeding points will be kept for the next purchase.

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Is buying from PlayOnLoop safe?

Yes, it definitely is! PlayOnLoop stores some data through an encrypted connection (SSL) to manage your orders internally and all the payments are processed through the super-secure PayPal servers, so that no credit card details will be ever asked or held by PlayOnloop. About file delivery: all the music loop files you have purchased are virus scanned during upload then stored and served by Amazon Simple Storage Service (S3), which has a robust security policy of its own. So you can totally buy with confidence.

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Do you offer a custom music service?

We do offer a custom music service for game developers. If you’re interested in having us producing an original soundtrack for your video game, please send us a request using our dedicated Custom Video Game Music page.

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What does Royalty Free music mean?

Royalty Free music means music that you can use as much as you want, in any kind of projects with no additional costs. When you purchase one or more music loops from PlayOnLoop you basicly obtain a single-user license to use the music paying a one-time fee only. Please note: free music loops are not licensed on a Royalty-free basis, they are released under a Creative Commons Attribution 4.0 attribution license instead.

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Can I use music loops for anything I want?

Yes, PlayOnLoop.com music can be used for commercial and non-commercial purposes, depending on what kind of license you choose (see the previous question). Including synchronization, use on websites, internet videos, corporate presentation, educational, mobile games and apps, trade show / presentation, podcast, film festivals. Editing music loops to fit your application (fade, cut, stretch, etc.) is allowed. Important requirement: you may sell physical or downloadable products that contain one or more music loops but you must be sure to embed or encrypt it such that a person can’t take and use the music loop file you bought and which is licensed to you.

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Can I use your loops within my own music productions?

No, all the looping music on our catalog is not meant for music producers to use within their own compositions. If you are a singer, musician, producer you cannot buy our music and add your own voice/instruments, and then treat that as your own music – this would mean creating derived musical works and is not allowed.

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What I cannot do with your music loops?

You may not sell PlayOnLoop music loops or license them through a web site, produce music albums, audio collections, Unity assets, website templates or other bundles containing PlayOnLoop music stand-alone. Any other means of trading in as a music product is prohibited. You are not allowed to create derived works, you are however allowed to use any loop as background music and add your voice over them in your production (ie. audio book) – you have not created derived musical works. You can’t use the music loops in any kind of service where you allow final users to use PlayOnLoop music loops in their custom videos, apps, slideshows and similar media created with your service. Don’t use the music in videos made to simply play PlayOnLoop music loops, not as part of a real video.

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How can I prove to the powers-that-be that the music is clear?

You can either download or print out the sale Invoice and the License Certificate which can be found on the Order page, in your Account. These documents will ensure you all the rights needed to use the Royalty Free music you have purchased, depending on the type of music license you have choosen (Regular or Extended).

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I have received a Copyright Claim for the music in my video, how can I remove it?

First, don’t worry – your video won’t be taken down or blocked. Your channel won’t get any copyright strike. Our music is registered with AdRev to protect the buyers (who legitimately purchased a license) from licensing fraud. Also, note that copyright claims on YouTube are entirely automated. If you purchased a music license from PlayOnLoop, we have a quick guide for you on how to clear YouTube Copyright claims.

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Can I get the exclusive use of your music?

Sorry, we don’t sell exclusive license for any music loop and consequently won’t remove any of them from the website. But if you’re a game developer, you can consider having us create an original soundtrack for your video game, please send us a request using our dedicated Custom Video Game Music page.

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